What happens in case of delay of my guest?
Our key exchange service is flexible. So, the keys can be dropped off at any time during the
drop-off day (you define this day in the booking form) and in the opening times of the selected
Corner. Moreover, the keys can be picked up at any time during the
pick-up day (you define this day in the booking form) and in the opening times of the selected
Remember, some Corners are open
How is my guest welcomed?
Your guest will be welcomed by a professional of hospitality who knows the city. He/she will be
able to advise your guest (in French or in English).
Can someone else drop off the keys?
During the booking process, an option lets you write the name of the person who will drop off the keys.
Can someone else pick up the keys?
Just after the booking, you can fill up the date of the pickup and the name of the person who will pick up the keys.
For security reasons, he/she needs to have an ID card (or passport) to pick them up.
Can I book a key exchange service if I don't know who will pick up the keys?
Yes, you do. During the booking process, you will need to fill in information of the person who will drop off the keys. You can complete the information about the pickup after the booking. Just remember, the keys can stay only one month in the Corner.
I don't have all the contact information of my guest, how can I book?
Don’t hesitate to discuss with your guest before his/her stay. Talk to him/her about At The
Corner and ask for any missing information that.
Can I use the temporary email addresses of my guest?
Yes, At The Corner services can work with temporary addresses, but it is always better to have their personal address.
I would like to request a contribution from my travelers for the key exchange service. How can I do ?
Airbnb enables you to charge additional services to your travelers. For this, we advise you to visit this page of the Airbnb Community Center.
How are my guests inform about the service?
We don't send any email to your guests. So, after booking online, you should send them at least the name and the address of the Corner, and the booking reference. If they are in charge to pick up the keys, please tell them that they will need their ID card.